Privacy Policy

Severnside Gas

Severnside Gas (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Severnside Gas provides domestic, landlord, and commercial gas and plumbing services.

For the purposes of data protection law, Severnside Gas is the Data Controller.

If you have any questions about this policy or how we use your data, you can contact us using the details on our website.

2. What Personal Data We Collect

We may collect and process the following information:

Personal details

• Name

• Address of the property where services are required

• Email address

• Telephone number

Service-related information

• Details of the work requested or carried out

• Appointment dates and times

• Notes, photographs, or job records relating to the service

Payment information

• Payment status and transaction references

• We do not store full debit or credit card details

Website usage

• IP address

• Browser type

• Pages visited and time spent on the site

3. How We Collect Your Data

We collect data when you:

• Contact us by phone, email, website form, or online booking

• Request a quotation or book a service

• Make a payment

• Use our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

• Provide and manage our services

• Arrange appointments and communicate with you

• Issue invoices and process payments

• Comply with legal and regulatory obligations

• Improve our services and website

• Respond to enquiries, complaints, or warranty issues

We only use your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

We process your personal data under the following lawful bases:

• Contract – to provide services you have requested

• Legal obligation – for tax, accounting, and regulatory compliance

• Legitimate interests – to run and improve our business

• Consent – where required (for example, marketing communications)

6. Marketing Communications

We may contact you with service-related information or reminders.

We will not send marketing communications unless:

• You have consented, or

• We are permitted to do so under legitimate interest rules

You can opt out of marketing at any time by contacting us.

7. Sharing Your Data

We may share your data with:

• Payment processors

• Accountants or professional advisers

• Regulatory bodies where legally required

• Engineers or subcontractors involved in delivering your service

We only share the minimum data necessary and never sell your data to third parties.

8. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and devices

• Restricted access to data

• Secure handling of paperwork and digital records

We retain your data only for as long as necessary for the purposes for which it was collected, including legal and accounting requirements.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Object to or restrict processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

10. Cookies

Our website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Enhance user experience

You can control or disable cookies through your browser settings.

11. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy policies or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices.

The latest version will always be available on our website.

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk